Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery services.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dry place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or the resealable pouches provided with your order.
What are your UK shipping rates and delivery times?
We offer standard and express shipping across the UK. Orders are typically processed within 24 hours. Standard delivery usually takes 2-3 business days, while express delivery arrives within 1-2 business days.
Are your tea bags plastic-free?
Yes, for our products that come in tea bag form, we prioritize biodegradable and plastic-free materials. However, we specialize in high-quality loose leaf tea to provide the most authentic brewing experience.
Do you offer international shipping outside of the UK?
Yes, we ship our premium tea selections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at the checkout stage.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. If there is an issue with your order or if the packaging is damaged upon arrival, please contact our customer service team within 14 days for a replacement or refund.
Are your teas ethically sourced?
We pride ourselves on sourcing our teas from reputable estates and gardens that adhere to high standards of quality and ethical labor practices. Many of our selections are also organic and fair-trade certified.